Do you offer any discounts?

Yes, AvidWorks offers multiple discounts: Student Discount, Teacher Discount, Elder Discount (60+), Healthcare Worker Discount, and First Responder Discount. All discounts equal 15% off of labor charges. Discounts do not apply to businesses, cost of replacement parts, and cannot be combined with any other discounts.

Do you offer referral discounts?

Yes, referrers receive 20% off of labor charges on next service and referrals receive 15% off of labor charges. Discounts do not apply to cost of replacement parts and cannot be combined with other discounts.

Do you offer a Service Guarantee?

Yes, all services are guaranteed for 30 days following the initial service date. Any parts that have been replaced and have been damaged due to abuse are not covered under this warranty.

Do you offer Emergency Services?

Yes, AvidWorks offers Emergency Drop-off and On-Site after hour services. These services incur a 50% increased hourly labor charge and are subject to availability. Emergency services are a 2 hour minimum charge with the exception of emergency remote support which is a 1 hour minimum charge.

Why is my internet so slow?

Slow internet can be caused by network congestion, outdated equipment, interference, distance from the router, or ISP issues. Test your speed, restart equipment, check for background downloads, and contact your ISP if needed.

How can I test my internet speed?

Use reputable speed test websites like Speedtest.net or Fast.com. Run multiple tests at different times to get accurate results. Compare your results to your ISP's advertised speeds to identify if there's a problem.

What should I do if my router is outdated?

If your router is over 5 years old, consider upgrading to a newer model that supports faster WiFi standards. Modern routers offer better performance, security, and features that can significantly improve your internet experience.

How to Troubleshoot Slow Internet Connections

Slow internet speeds can be incredibly frustrating, affecting everything from video calls to streaming to simple web browsing. Before you call your ISP, there are many steps you can take to diagnose and potentially resolve the issue yourself. Understanding whether the problem is your equipment, your network setup, or your internet service provider can save you time and frustration.

Test Your Actual Speed

Start by measuring your actual internet speed:

Use speed test sites – Speedtest.net, Fast.com, or your ISP's speed test
Test multiple times – Speed can fluctuate throughout the day
Test wired and wireless – Compare Ethernet vs. Wi-Fi performance
Compare to your plan – Check if you're getting promised speeds
Test different devices – Determine if the issue is device-specific

Restart Your Equipment

A simple restart often resolves connection issues:

Power cycle modem – Unplug for 30 seconds, then reconnect
Restart router – Same process as the modem
Restart in order – Modem first, then router, then devices
Wait for full startup – Give equipment time to fully initialize
Regular restarts – Schedule periodic restarts for optimal performance

Check Your Network Setup

Optimize your network configuration:

Router placement – Central location, elevated, away from obstacles
Interference sources – Microwaves, cordless phones, other electronics
Wi-Fi channel – Switch to less congested channel
Band selection – 5GHz for speed, 2.4GHz for range
Network congestion – Too many devices can slow your connection

Check for Background Usage

Other activities may be consuming your bandwidth:

Streaming and downloads – Large files consume significant bandwidth
Cloud backups – Automatic backups can slow your connection
Software updates – OS and app updates running in background
Other devices – Check what other household devices are doing
Malware – Malicious software may be using your connection

Update Equipment and Software

Outdated equipment can limit performance:

Router firmware – Update to latest version for performance improvements
Network drivers – Update network adapter drivers on your devices
Old equipment – Routers over 5 years may need replacement
Modem compatibility – Ensure modem supports your internet speed tier
Cable quality – Replace old or damaged ethernet cables

When to Contact Your ISP

Some issues require your internet service provider's help:

Consistently slow speeds – Speeds consistently below your plan
Outages in your area – Check ISP status page for reported issues
Equipment problems – ISP-provided modem or router issues
Line issues – Physical line problems outside your home
Plan upgrade – Your needs may exceed current plan capabilities

Still Experiencing Slow Internet?

AvidWorks provides professional internet troubleshooting and network optimization services throughout Kern County. We'll diagnose your connection issues and implement solutions to get you back to full speed.

Test Your Actual Speed

Start by measuring your actual internet speed:

Use speed test sites – Speedtest.net, Fast.com, or your ISP's speed test

Test multiple times – Speed can fluctuate throughout the day

Test wired and wireless – Compare Ethernet vs. Wi-Fi performance

Compare to your plan – Check if you're getting promised speeds

Test different devices – Determine if the issue is device-specific

Restart Your Equipment

A simple restart often resolves connection issues:

Power cycle modem – Unplug for 30 seconds, then reconnect

Restart router – Same process as the modem

Restart in order – Modem first, then router, then devices

Wait for full startup – Give equipment time to fully initialize

Regular restarts – Schedule periodic restarts for optimal performance

Check Your Network Setup

Optimize your network configuration:

Router placement – Central location, elevated, away from obstacles

Interference sources – Microwaves, cordless phones, other electronics

Wi-Fi channel – Switch to less congested channel

Band selection – 5GHz for speed, 2.4GHz for range

Network congestion – Too many devices can slow your connection

Check for Background Usage

Other activities may be consuming your bandwidth:

Streaming and downloads – Large files consume significant bandwidth

Cloud backups – Automatic backups can slow your connection

Software updates – OS and app updates running in background

Other devices – Check what other household devices are doing

Malware – Malicious software may be using your connection

Update Equipment and Software

Outdated equipment can limit performance:

Router firmware – Update to latest version for performance improvements

Network drivers – Update network adapter drivers on your devices

Old equipment – Routers over 5 years may need replacement

Modem compatibility – Ensure modem supports your internet speed tier

Cable quality – Replace old or damaged ethernet cables

When to Contact Your ISP

Some issues require your internet service provider's help:

Consistently slow speeds – Speeds consistently below your plan

Outages in your area – Check ISP status page for reported issues

Equipment problems – ISP-provided modem or router issues

Line issues – Physical line problems outside your home

Plan upgrade – Your needs may exceed current plan capabilities