Do you offer any discounts?

Yes, AvidWorks offers multiple discounts: Student Discount, Teacher Discount, Elder Discount (60+), Healthcare Worker Discount, and First Responder Discount. All discounts equal 15% off of labor charges. Discounts do not apply to businesses, cost of replacement parts, and cannot be combined with any other discounts.

Do you offer referral discounts?

Yes, referrers receive 20% off of labor charges on next service and referrals receive 15% off of labor charges. Discounts do not apply to cost of replacement parts and cannot be combined with other discounts.

Do you offer a Service Guarantee?

Yes, all services are guaranteed for 30 days following the initial service date. Any parts that have been replaced and have been damaged due to abuse are not covered under this warranty.

Do you offer Emergency Services?

Yes, AvidWorks offers Emergency Drop-off and On-Site after hour services. These services incur a 50% increased hourly labor charge and are subject to availability. Emergency services are a 2 hour minimum charge with the exception of emergency remote support which is a 1 hour minimum charge.

Why won't my printer respond?

Check that the printer is powered on, connected to your computer or network, and has paper and ink. Verify it's not in error mode and try restarting both the printer and your computer.

How do I fix print quality issues like streaks or faded prints?

Print quality issues are often caused by clogged print heads or low ink. Run the printer's cleaning utility, align print heads, and check ink levels. If using an inkjet, ensure ink cartridges are properly seated and not expired.

What should I do if my printer is showing as offline?

Ensure the printer is connected to the same network as your computer, check network cables or Wi-Fi connection, restart the printer and router, and try removing and re-adding the printer in your system settings.

Troubleshooting Printer Issues: Common Problems and Solutions

Printer issues can bring productivity to a halt, whether you're printing documents for work, school, or personal use. The good news is that most printer problems have straightforward solutions. Understanding common issues and how to fix them can save you time and frustration.

Printer Won't Print

When your printer refuses to print:

Check connections – Ensure USB or network cables are secure
Verify power – Make sure the printer is turned on and has power
Clear print queue – Cancel stuck print jobs and restart the spooler
Reinstall drivers – Update or reinstall printer drivers
Test with another device – Determine if the issue is with the computer or printer

Poor Print Quality

When prints look faded, streaked, or blurry:

Check ink/toner levels – Replace or refill low cartridges
Run cleaning cycles – Use the printer's built-in cleaning function
Align print heads – Perform print head alignment
Use quality paper – Poor paper can affect print quality
Check print settings – Ensure you're using the appropriate quality settings

Paper Jams

Paper jams are among the most common printer issues:

Turn off printer – Always power down before clearing jams
Remove paper carefully – Pull paper in the direction of feeding
Check for debris – Look for torn paper or foreign objects
Use proper paper – Ensure paper meets printer specifications
Don't overload tray – Fill paper tray to recommended capacity

Wireless Printing Issues

When wireless printers won't connect:

Check Wi-Fi connection – Verify printer is connected to your network
Restart devices – Restart printer, router, and computer
Re-enter network credentials – Update Wi-Fi password if changed
Update firmware – Install the latest printer firmware
Check for interference – Other devices may be causing interference

Slow Printing

When printing takes too long:

Reduce print quality – Lower quality settings for faster printing
Check connection type – Wired connections are faster than wireless
Clear print queue – Remove old print jobs
Update drivers – Outdated drivers can slow performance
Add memory – Some printers support memory upgrades

Printer Not Detected

When your computer can't find the printer:

Add printer manually – Use Windows or Mac printer setup wizard
Check IP address – For network printers, verify the IP hasn't changed
Restart print spooler – Restart the Windows print spooler service
Reinstall software – Completely remove and reinstall printer software
Check firewall – Security software may be blocking the printer

When to Call a Professional

Some printer issues require expert help:

Hardware failure – Physical damage or mechanical issues
Persistent issues – Problems that return after troubleshooting
Business printers – Complex networked printers need professional setup
Warranty service – Covered repairs should go through authorized service
Time-sensitive needs – When you can't afford downtime

Still Having Printer Issues?

AvidWorks provides printer troubleshooting and repair services throughout Kern County. From home printers to business networked printers, we'll get you printing again quickly.